Incident Management Protocols – Covid19

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Incident Management Protocols – Covid19 | #ISIO #COVID19 #EmergencyManagement | Regardless of size of the region of interest, be it a country or company, the HR and Security must work together by assessing their own incident reporting from the ground to fully comprehend their own narrative.

Security success to limit the Covid19 collateral damage will depend on the level of situational awareness of the people on the ground and their reaction speed. The security officers on the ground are first line of defence.

Furthermore, they are also the ones that gather information from the people on the ground.

1. Find a person of concern
2. Establish who they have been in contact with

Considerations for Protocols

    • The HR manager may be notified of a person that is on sick leave.
      The reason of the sickness needs to be qualified and validated.
      Hopefully, the person discloses the truth of their sickness.
    • If the person has contracted covid19, then, the security manager
      must now use access control and cctv to trace the interactions
      the person had with others.
    • One may need to install analytical software with facial recognition
      software to assist in the search.
    • There may be thermal detectors installed in the cctv software but that
      will only be effective once a person’s condition goes into full-blown
      status. The objective of the tracing of others is to detect the social
      interaction chain of people!
    • The cctv and access control records of the last 14 days since the sick
      person reported must be viewed
    • The tracking must be from entry from just outside perimeter
      security. Perhaps, the person arrived at work with different people
      from different departments and separated once they walked through
      perimeter security
    • The people that interacted with the person of interest, now have to be
      put on the top of the health monitoring list for at least 14 days.
    • The Security Manager cannot simply rely on the cctv or access
      control technology because not all areas are under surveillance. They
      would need to go on the ground to critical situational interview
      possible people of concern that interacted with the sick person.
      However, people may not be forthcoming with information for
      various reasons mentioned herein.

Getting the most out of incident management software or incident reporting

The practitioner must read the situation using critical thinking outside and inside the box. The mission is to gather all-the-information from the people on the ground which calls for deception detection and critical situational interviewing because people do lie, hide information for a number of reasons. Quick Situational Security Awareness interviewing using critical thinking is key!

Do view this entire protocol document and others besides guidance
articles on ISIO.

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