NEW Operator Online Level 2 NOW AVAILABLE!

 

The Monitoring Association (image)NEW Operator Online Level 2 NOW AVAILABLE! | #TpromoCom #CentralStation #Monitoring #Security | TMA is pleased to announce the release of its newly updated Monitoring Center Operator Online Level 2. The fully re-written course is designed to provide your team with a common language for success.

The new course builds upon TMA’s popular Monitoring Center Operator Online Level 1 training program by offering six, advanced modules that support skills and standards of professionalism needed to be an effective contributor in the monitoring center. The course is highly relatable and challenges operators to expand their knowledge through a focus on critical-thinking exercises associated with team-building, conflict resolution and more impactful customer care. Through an introduction to leadership, operators will experience a new skillset that reinforces accountability through better communication, cyber vigilance and personal responsibility.

LEARN MORE

The six NEW modules presented in a narrated format include:

Module 1: Leadership Skills in the Monitoring Center

Module 2: Strategies for Advanced Call Handling in the Monitoring Center

Module 3: Conflict Resolution Using Effective Team Communications

Module 4: Industry Standards: The Fundamental Building Blocks of Professional Monitoring

Module 5: Telecommunications and Enhanced Technology; and

Module 6: Cybersecurity in the Monitoring Center

The exam passing requirement will match the Level 1 course with an 85% passing rate.  The full Level 2 course will continue to count towards all training requirements for TMA’s Five Diamond program.

In gratitude…

Industry participation in course development is a hallmark of the TMA education program. Numerous subject-matter experts have vetted the content for this course re-write.

TMA is grateful for the many, valuable contributions of the following member companies that brought this new course to completion:

  • Acadian Monitoring
  • ADT
  • American Alarm & Communications, Inc.
  • Bay Alarm
  • Cen-Signal
  • Calipsa, Limited
  • COPS Monitoring
  • CPI Security Services
  • Davantis
  • DMP
  • FM Approvals
  • Guardian Alarm Systems
  • Guardian Protection (PA)
  • Hauhn & Associates
  • Intertek
  • LRD Consulting
  • L.T. Fiore, Inc.
  • Laurie Mitchell
  • OneTel
  • Radius Security
  • Rapid Response Monitoring Services
  • Safe Systems
  • Security Partners
  • Security Sales and Integration magazine
  • SightLogix
  • Stanley Security Solutions
  • The Protection Bureau
  • TRG Associates
  • UL, LLC
  • Vivint, Inc.
  • Vector Security

LEARN MORE

Human Investigation Management – ISIO
Human Investigation Management – ISIO. Find out more by clicking!

 

Security issues considered in a world depression

ISIO (image)Security issues considered in a world depression | #TpromoCom #Security #GreatDepression | The Security Industry must consider the implications on security implications that took place in the 1930’s during the great depression

In 1929 the great depression brought the world into a time of despair that lasted 10 years. Covid-19 is the root cause which surmounts the issues even more so. This dynamic of the ‘perfect storm’ will create calamities and shifting crime into different directions causing the security industry to shrink in some areas and grow in others.

This period gave rise to certain types of crime being the birthing of the organized crime gangs dealing in bootlegging and prostitution, besides the entry of the ultra-right wingers where xenophobia led to the murder of millions.

The manufacturing industry industry took a major blow during the depression, the banks had their issues along with other sectors in the economic machine took its toll. Now, with the 4th industrial revolution is on the rise and will have its own unique issues and crime related.

Call TpromoCom for web design and content (image)The physical security will have to contend with issues that will increase dramatically. We comprehend that there has been a distinctive increase in migration over the past few years, whereas, the vulnerability landscape has changed dramatically. Polarized neighborhoods have grown in size and various countries experienced increased support for pro-nationalist parties. The crime related in cross cultural attacks of grievously bodily harm, rape and murder has increased along with demonstrations and riots breaking out periodically. This work is not going to research right now the crime and damages related to all of the above and other issues, however, one cannot fathom the possible outcomes related to this scenario in theater. [Ref Critical Thinking the X Factor in Criminology, Security & Risk by Juan Kirsten 2018]

Man’s basic need of food, shelter and drink [alcohol – (prohibition crime in the 30’s)] besides medicine or medical support will be heightened and calling for all related buildings and logistic services related as soft targets. This comprehension of this knowledge will give direction to the security industry whereas, security consultants, companies, risk managers, investigators and trainers must comprehend their position, predict the changes in their location and field of interest to survive this debilitating period

This scenario will impact on the skills required now which must be relevant with distinct purpose. There may be a rush by educators to make certificates available but all-the-information is not in just yet and therefore, the most important step is to rapidly disseminate information in short bursts with short predictions within days and weeks. The educators and regulators consider protocols for emergency and disaster first before promoting modules and upgrading on existing skills for relevancy. Some of these protocols can be found in ISIO because this is not a one size fits all kind-of-thing. There are standard protocols and then there are uniquely designed protocols for distinct sectors and using specific tech or equipment.

Crime related to covid-10 [Juan Kirsten 2020] predicted issues that have occurred recently which is based on [Criminology and Security Investigation Management Ref Juan Kirsten 2019] which uncovered new crime, uncovered evolving copycat crime and opportunities(methods) to limit or mitigate the collateral damage. This knowledge is now being used to comprehend the economic depression impacting the world in this moment in time in-keeping with calamities and crime.

The International Security Industry Organization [ISIO] is such a body that will be providing pertinent and relative information to its member base covering all sectors. It calls upon serious like-minded practitioners to participate in its quest.

Human Investigation Management – ISIO
Human Investigation Management – ISIO. Find out more by clicking!

Total professional monitoring revenue in US will exceed $15 billion in 2020

Parks Associates, Parks,

Total professional monitoring revenue in US will exceed $15 billion in 2020 | #TpromoCom #Monitoring #Security #Business | Industry research identifies new use cases in energy, health, security, and smart home for professionally monitoring services in the connected home

Research firm Parks Associates forecasts total professional monitoring revenue for the US residential security sector will total $15.74 billion in 2020, with smart home services accounting for $1.2 billion. IoT: Extending Professional Monitoring for New Revenue addresses how innovative companies are driving new revenue by extending professional monitoring services beyond residential security to new use cases in the connected home.

“The number of connected devices continues to expand year-over-year, and 2019 concluded on a particularly strong note for the security industry,” said Brad Russell, Research Director, Connected Home, Parks Associates. “Security system adoption reached one-third of all US broadband households at the end of the year. Consumers now have an average of 11.4 connected devices in their homes, which opens multiple opportunities to extend monitoring services as well as different varieties of both professional monitoring and MIY (monitor-it-yourself).”

The firm notes the COVID-19 pandemic and resulting economic fallout create a more challenging landscape in 2020, specifically as consumers will look to reduce household spending. Parks Associates surveys show consumers recognize and value the safety, security, and economic benefits of monitoring services, so companies can build off of this recognized value, with the right marketing and pricing strategies.

“Central monitoring is a high-margin business, and many stations have excess monitoring capacity, driving the industry to expand its value proposition beyond the standard security offering,” Russell said. “As more aspects of daily life get connected, and as people spend more time in the home, new opportunities emerge that cross multiple industries, including energy usage monitoring, risk mitigation from flood and fire, monitoring the health and safety of aging relatives, tracking of valuables, and appliance maintenance monitoring.”

IoT: Extending Professional Monitoring for New Revenue profiles innovative central monitoring stations that drive the market, identifies consumer preferences and willingness to pay for monitoring services, and describes the value propositions for monitoring a variety of smart products within the connected home.Superior solar power by way of MIT PV innovation (video)

For information about the IoT: Extending Professional Monitoring for New Revenue, contact sales@parksassociates.com. To schedule an interview with an analyst or to request specific research data, please contact Rosey Ulpino at rosey@parksassociates.com, 972.996.0233.

About Parks Associates: Parks Associates, a woman-founded and certified business, is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions.

The company’s expertise includes the Internet of Things (IoT), digital media and platforms, entertainment and gaming, home networks, Internet and television services, digital health, mobile applications and services, support services, consumer apps, advanced advertising, consumer electronics, energy management, and home control systems and security.

Each year, Parks Associates hosts industry webinars, the CONNECTIONS™ Conference Series, Smart Energy Summit: Engaging the Consumer, Connected Health Summit: Engaging Consumers, and Future of Video: OTT, Pay TV, and Digital Media.

http://www.parksassociates.com

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Alison online courses where you can get a free education (image)
Alison online courses where you can get a free education.

ESA Hosts Sales Webinar to Guide Industry Through Pandemic: Arms its Members with Free Online Sales Courses

ESA is providing free sales training (image)

ESA Hosts Sales Webinar to Guide Industry Through Pandemic: Arms its Members with Free Online Sales Courses | #TpromoCom #ESA #Sales #Education | The Electronic Security Association (ESA) is again arming members — and the industry — through the COVID-19 crisis. This time, with free online sales training and resources.

ESA has teamed with its Choice Service Provider, Braveheart Sales Performance, to deliver industry-specific online sales training and resources. A webinar on the topic was offered today to the industry at large (an on-demand recording can be found on ESAweb.org).

Throughout the session, Gretchen Gordon, sales team development expert, provided advice on effectively managing a remote sales team and helped security and fire pros navigate selling through the pandemic, answering questions like: what should salespeople be saying to prospects during the crisis?

In addition to the webinar, ESA Member companies will now have complimentary access to an entire program of sales training, developed by Braveheart, for a deeper dive in processes and tactics that drive sales.

To read the remainder of this article by ESA, click here.

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Alison online courses where you can get a free education (image)
Alison online courses where you can get a free education.

Terror and mass shooting risk drives campus security market

Security World Market (image)

#Terror and mass #shooting risk drives #campus #security market | #TpromoCom | The latest information from Homeland Security Research Corp. predicts that the global school and campus security market will grow at a CAGR of 5.2% from 2018 -2025, driven by increasing rates of terror attacks, mass shootings and other fatal incidents that have targeted civilians in the past decade, highlighting the rising need for implementation of security solutions.

School and campus security technology refers to tools and systems that are used to monitor campus activity, to detect irregular/worrisome behavior and/or individuals, to deploy physical protective solutions at the time of a dangerous incident, and to communicate with all stakeholders in such situations.

To read the remainder of this news story, click here.

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Verdafero, Alarm Dealers and Security Integrators (image)and

Alarm Companies Play Major Role in Protecting Corporate Utilities | #Verdafero #AlarmSystem #Security #PowerFailure | Building security and management is becoming an ever increasing challenge as hackers and other bad actors grow in their ability to penetrate IT networks. Monitoring a variety of building utilities augments building management efforts while assuring the security and well being of critical business data. Find out more by watching this video: https://youtu.be/wPkRlZgGGe4

Get an Education in IT for Your Service Personnel for Free

Alison online courses (image)Education is important and here’s how to get an education for FREE!

Network technology has been around for quite some time, but not all security techs have what it takes. You can enhance your employees’ knowledge of IT by sponsoring them via Alison.

All of their courses are free.

You can buy them a Certificate if they pass the course, otherwise they are sure to walk away from the experience with something more than they had when they began.

Your investment is very little for what I see as a huge return in knowledge and confidence.

If you click on the ad below, you can save 10% on a Certificate. Use the drop-down course categories button and choose IT, Electronics, or any other area of interest. Click here: http://bit.ly/32Gn8I1

Attention: Professional Practitioners, Hostage Negotiators and Undercover Operatives

Human Investigation Management – ISIO
Human Investigation Management – ISIO. Find out more by clicking!

Attention: Professional Practitioners, Hostage Negotiators and Undercover Operatives | #TpromoCom #HIM #ISIO | The New Generation Lie, Deception Detection and Critical Situational Interviewing method. The HIM e-Connect Training Tool is available or provided to the participant for their personal use, used after Virtual or on-site.

⦁ Professionals Master Skill-Craft as they may hold the lives of others in their hands..
ISIO Logo (image)
⦁ People’s lives are in your hands, therefore follow the simple step-by-step process and going through your learning curve.

⦁ You must embed the knowledge in order to react instinctively.

⦁ We offer Multi-Media Blended Learning for better understanding and retention.

⦁ We make use of Video Clips, Sliders, Daily Instructional Guides for your education.

⦁ You should spend at-least 15 minutes a day watching, reading and learning.

⦁ Make HIM the easiest and most effective method to acquire the skill-sets and master the skill-craft.

Want to know more about this training course? For additional information,  click here.

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We do Social Media, Content, Web Design & Hosting, and more. Call us at 330-956-9003.

The Importance of a Technical Education in Security and Fire

TpromoCom (image)| TpromoCom Education Electronics Network |

There are generally three levels of knowledge that security and fire field personnel  exhibit in the form of assumed titles:

  1. Wire Puller
  2. Installer
  3. Service Technician

Tech working on Network (image)From the time that someone enters the field knowing very little or nothing about this business, the aim of all concerned above them is to educate them in the intricacies of the post to which they were employed. For the Wire Puller, the Installer is striving to teach them which cable to pull for what device:

  • 4-conductor, 22 – 18 AWG cable for motions
  • 6-condctor, 18 AWG cable for card readers
  • 6-conductor, 18 AWG cable for zoned smoke detectors
  • Etc.

The Installers on each crew also strive to teach their more more promising Wire Pullers where and how to level and mount each device as well as how to install the main alarm control panel. And where  programming is done on site, the task eventually turns to the art of  programming all the intricate data into each location in programming.

testing a fire alarm panel (image)It’s usually the Operations Manager that makes the decision as to which Wire Puller to move from one level to the other in the hopes of one day giving that man or woman their own van and installation crew. This is necessary because the same Ops Mgr is working to move his/her installation foremen upwards into the position of a seasoned, knowledgeable Service Technician.

On a personal note, after decades of managing Wire Pullers, Installers, and Technicians, I have to say that the best Techs that I’ve  had, had some exposure to training in the electronics field. I, myself, became an Associate Electronics Engineer, trained for the manufacturing world early on. I was able to use that training to my advantage as an Installer and Service Technician right from the start as I worked in the field for 15 years before becoming a full-time trade journalist and later an Operations Manager.

working on a burglar alarm installation (image)One way to derive an education for  your technical staff without paying an arm and a leg is to use an educational portal called Alison (http://bit.ly/32Gn8I1). The wonderful thing about this opportunity is that it’s free as each student can monitor the course. If they pass it, that’s when you can invest in a Certificate of Education for that specific student.

The value to you, as a manager, as an owner, is that you can use that ultimate goal (your willingness to purchase the Certificate) as an incentive for them to study on their own time, their own dime. Those who do not pass a course will not receive a Certificate, but the  main benefit is that they walk away with some of what they studied, which can only help them on the job.

Use this handy link to enroll your first student: http://bit.ly/32Gn8I1

–Al Colombo

Human Investigation Management – ISIO
Human Investigation Management – ISIO. Find out more by clicking!
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